Privacy Policy

This policy outlines the way we at Grow Pilates [ABN 43486483211], collect, hold, use and disclose personal information.

Grow Pilates (“us”, “we”, or “our”) operates the https://www.growpilates.com.au website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://growpilates.com.au

Information collection and use:

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information (“Personal Information”).

Due to the nature of our Services, we may also ask you to provide us with certain health information (“Health Information”) Health Information includes, but is not limited to, information or an opinion about your health, details of any illnesses, disabilities or injuries you have or may have had, your wishes about the future provision of health services to you and details about any health services provided or to be provided to you. It also includes other Personal Information collected to provide health services to you.

The main way we collect information is when you give it to us, for example, via our website sign up or other forms, via phone, email, when you register for events, submit content, comments or feedback or via social media. Subscription to email marketing, newsletters and other communications is presumed with giving data, unless you request to unsubscribe from these. We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics. However, we may also collect personal information from third parties, such as Google Analytics or Facebook/Meta Pixel. These third parties may use cookies, web beacons and similar technology to collect or receive information about you from our website and elsewhere on the internet. These third party service providers have their own privacy policies addressing how they use such information.

We will not use or disclose your Personal Information (including Health Information) other than in accordance with this Privacy Policy and the Privacy Act 1988.

Why do we collect personal information?

We need your personal information to communicate with you in relation to your enquiry, purchase or subscription. We need it to conduct our business, and enable your use of our website, products and services. We may also need to hold onto your personal information to comply with our legal obligations, such as record keeping.

We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse traffic to our website, and to customise content and advertising we provide. You can opt out of the collection and use of this information by changing your privacy settings or contacting us.

Cookies:

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We send a session cookie to your computer when you log in to your User account. This type of cookie helps if you visit multiple pages on the Service during the same session, so that you don’t need to enter your password on each page. Once you log out or close your browser, this cookie expires. We also use longer-lasting cookies for other purposes such as to display your Content and account information. We encode our cookie so that only we can interpret the information stored in them. Users always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of our Service may not function as effectively or may be considerably slower.

When do we disclose your personal information? 

We will take reasonable precautions to protect your personal information, including against loss, unauthorised access, disclosure, misuse or modification.

We generally will not disclose your personal information unless:

·       you consent;

·       it is required or authorised by law; or

·       it is reasonably necessary for one of the purposes for which we collect it.

We will only disclose your sensitive information for the purpose for which you gave it to us or for directly related purposes that you would reasonably expect or if you otherwise agree. This may include contacting you about newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Service providers:

We do disclose your personal information where it is necessary to obtain third party services, such as analytics, data storage, payment service providers or marketing and advertising services. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance with laws:
We may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities. We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Storage and security:

All personal information stored on our website platform is treated as confidential. It is stored securely and is accessed by authorized personnel only. We implement and maintain appropriate technical, security and organisational measures to protect personal information against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

Our collection is limited in relation to what is necessary, for the purpose for which the personal information is processed, and kept only for so long as is necessary for the purpose for which the personal information was collected.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of physical or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

If a breach of our security measures does unfortunately occur and your personal data is stolen, we will attempt to contact you as soon as possible.

International transfer:

Your information, including Personal Information, may be transferred to “and maintained on” computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Access and correction:

Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us at hello@growpilates.com.au.

Please note that the access and correction requirements under this Privacy Policy operates alongside and does not replace other informal or legal procedures by which an individual can be provided access to, or correction of, their personal information, including the requirements under the Freedom of Information Act 1982 (Cth).

Complaints:

Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to make a complaint about any alleged breaches of privacy. If you consider that we have breached any privacy laws please also email us at hello@growpilates.com.au.

In order to lodge a complaint with us, please contact us using the details above with your name, address and contact details, details of the alleged breach of privacy, URL link to the alleged breach of privacy (if applicable).
Please allow us 30 days to investigate your complaint, after which we will contact you immediately with a view to resolving the issue. In certain situations, it may be necessary to extend the investigation period. We will let you know if that is to happen.

Retention of information:

We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.

Links to other sites:

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Business transitions:

In the event of Grow Pilates goes through a business transition, such as a merger, acquisition by or with another company, including partial or all assets, any personally identifiable information we have on record will be transferred with the transition. The new company will then be responsible for any personally identifiable information going forwards.

Consent:

You warrant that you are able to give consent under Australian Law or, in the event that you do not have the capacity to give consent, you warrant that your guardian or attorney is able to give any consent required under this Privacy Policy on your behalf. You hereby expressly and voluntarily grant your informed consent to us to deal with your personal information in accordance with the terms and conditions of this Privacy Policy. Should you retract your consent, please contact us. If you retract your consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the Service.

Changes to this Privacy Policy:
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact us:
If you have any questions about this Privacy Policy, please contact hello@growpilates.com.au

Last Updated 29th May 2021